STEDI Warranty

BEST WARRANTY IN THE BUSINESS 

We believe in our LED Driving Lights and we believe you should enjoy using them without hassles and headaches. That's why we've got your back! With a 5 Year Warranty on our LED Light bars and 24 Months on our LED Work Lights, you can buy and enjoy our lighting with the knowledge that we've got you covered. 

WHEN THINGS GO WRONG. 

We take every possible step to ensure that your item is in 100% working order when you receive it. This includes testing prior to packaging at a manufacturing level, and one last time by our warehouse team prior to dispatching. However, we understand that sometimes things can go wrong, so if your item is faulty our policy is as follows:

  • You may be entitled to a repair, replacement or refund for major fault.
  • If the fault is minor and can be repaired within a reasonable time, it is at the seller's discretion to either repair, replace or refund.
  • If the fault is major and cannot be repaired within a reasonable time, the buyer has the option to choose a refund, repair or replacement.

Definition of Major and Minor faults; A Major fault is a defect that cannot be repaired with a reasonable time. A minor fault is a defect which is easily repairable in a short period of time.

Please note that our warranty does not cover damage caused through, neglect or misuse or if the item was used in manner outside of its intended purpose. We will be unable to honour any warranty claims in the event that it is found that the item has been tampered with.

Our terms & conditions are in line with the Australian Consumer Laws, if you would like a copy of Australian Consumer Law fact sheet, please email us and we will gladly forward you a copy.

STEDI will not be responsible for damage or failure of any component due to misuse, abuse, acts of nature, accidents, collisions, collisions with flying debris, incorrect installation, alteration or modification of any type. We will also not be responsible for any damage to the light or vehicle incurred while negligently operating the lights with the covers affixed. This warranty does not cover any possible bodily injury and/or property damage incurred during installation or use of STEDI Lights nor does it cover any labor costs of any type.

This warranty is void if the goods (the lights) are disassembled by the customer (buyer). 

STEDI will not be liable to the purchaser or anyone else for incidental, consequential, special, exemplary, indirect, or punitive damages arising from any defect, including but not limited to, personal injury, death, property damage, lost profits, or other economic injury. STEDI shall not be liable for expenses incurred in the use of a product and/or the removal and re-installation of a product requiring service or repair or for the packaging or handling. 

STEDI HAS NOW BEEN AWARDED GOOGLE TRUSTED STORE STATUS! 

We were recently selected to join the Google Trusted Stores program. To help shoppers identify online merchants that offer great shopping experiences, the Google Trusted Store badge is awarded to e-commerce sites that demonstrate a track record of on-time shipping and excellent customer service. When visiting the STEDI website, shoppers will see a Google Trusted Stores badge and can click on it for more information. 

We are thrilled to be awarded this badge, which was no easy feat. Merchants who are awarded the badge must process a minimum of 600 transaction within a 90 day rolling period, with consistent fast shipping and high customer service levels. 

As an added benefit, when a shopper make a purchase at a Google Trusted Store, they have the option to select free purchase protection from Google. Then in an unlikely event of an issue with their purchase, they can request Google's help, and Google will work with STEDI and the customer to address the issue. As part of this, Google offers up to $1,000 lifetime purchase protection for eligible purchases. 

Google Trusted Stores is entirely free for shoppers. The program helps online stores like STEDI attract new customers, increase satisfaction and differentiate ourselves by showing off our excellent service via the badge on our website.